sgc-admin's Blog Posts

Security guards play an important role in maintaining safety, enforcing policies and managing conflict in a variety of settings.  Dealing with conflict is an unavoidable part of the job, whether it means dealing with an aggressive shoplifter, de-escalating a confrontation between customers, or mediating disagreements between employees or management.   The Thomas-Kilmann Conflict Mode Instrument (TKI)…

Retail businesses in Canada rely on their Loss Prevention Professionals (LPP’s) to protect their property and inventory from theft. This is done through a combination of observation, deterrence, and the apprehension of offenders.  Before an LPP makes an arrest for theft, they must ensure they are in compliance with the Criminal Code of Canada.  Failure…

Security guards play a crucial role in maintaining safety and order in a variety of settings. Be it retail, corporate, healthcare, or private events, their contributions are essential for protecting both people and property. Private security guards vastly outnumber police in Canada.   For example, as of March 2023 there were 132,419 licenced security guards…

While conflict is a part of everyone’s life, for security guards it is a daily reality.  Whether they are handling disputes in a retail environment, reducing tensions at public gatherings, or engaging in challenging interactions in private spaces, the way conflict is managed can dictate whether the situation escalates or gets resolved peacefully.   A…

The tragic death of 20-year-old security guard Harshandeep Singh at an apartment complex in Edmonton on December 6, 2024, serves as a stark reminder of the importance of situational awareness and personal safety skills for security professionals. Singh, a business administration student at NorQuest College with aspirations of becoming a police officer, was working his…

In the fast-paced world of security, effective communication is key.  As a security guard, you are often the first point of contact in various highly sensitive situations.  Whether you are interacting with the public, coordinating with local law enforcement, or de-escalating an agitated person, strong communication skills are essential.  A crucial, but often overlooked communication…

In a recent incident that has sparked widespread media attention, a security guard in Toronto was charged with assault following a confrontation with a customer at a local Dollarama store.    Not only did this incident result in legal and reputational consequences, it has also helped shine a light on an ongoing discussion about the…

What is Situational Awareness?   Have you ever had a feeling that something specific was about to happen, and then it did? That wasn’t clairvoyance. It was your situational awareness kicking in!    If you are working in an industry like security and loss prevention, situational awareness is an essential skill. The ability to perceive…

Private security guards are critical to maintaining the safety of people and the protection of property in a variety of settings, from retail malls, to office buildings, and more. With such responsibility, it is no surprise that this is a role bound by strict regulations. Presently, the role of security guards and private investigators in…

Security guards play an essential role in the protection of people, property, information and assets.  They are often the front-line of defense in various settings such as shopping malls, industrial sites, corporate and residential buildings. As crime rates fluctuate and public policing resources become stretched, the need for private security guards continues to increase.  For…